Tenant Support
Gas Leak
If you smell gas or suspect a leak:
• Do not use electrical switches, appliances, or naked flames
• Open windows and doors to ventilate the property
• Turn off the gas supply at the meter (if safe to do so)
Call the National Gas Emergency Service immediately on 0800 111 999
Fire
If there is a fire:
• Evacuate the property immediately
• Do not attempt to tackle the fire unless it is safe to do so
Call 999 and ask for the Fire Service
Leaks and Floods
Turn off the main water supply at the stopcock immediately. If water is near electrical fittings or appliances, switch off the electricity at the fuse board (if safe to do so). Report the issue to our Maintenance Team on 020 8444 0055.
Electrical Failure or Fault
Switch off the electricity at the fuse board (if safe to do so) and avoid using affected sockets or appliances. Report the issue to our Maintenance Team on 020 8444 0055.
Loss of Power
Check if the issue is isolated to your property:
• Look outside — are neighbouring properties affected?
• Check other rooms or sockets
Check your fuse board:
• Reset any tripped switches (OFF, then ON)
• If it trips again, leave it off
Unplug appliances:
• Disconnect high-usage items
• Reset power and reconnect one at a time
If the outage affects your area:
• Contact your electricity network provider
Emergency Number:
• Call the National Grid on 105 (free, 24/7)