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GDPR

Privacy Policy

 

Jon Christopher Ltd is committed to protecting and respecting your privacy, and we value any personal data we have in our organisation. This policy, together with any other documents referred to in it, sets out the basis on how any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and the care in which it will be handled.

 

About Jon Christopher Ltd

In this policy, whenever you see the words (We’, ‘Us’ or ‘Our’), it refers to Jon Christopher Limited, Block E, Southgate Office Village, 286a Chase Road, London, N14 6HF. Registered Company No: 4733256 (Registered office: - 305 Regents Park Road, Finchley, London, N3 1DP). For the purposes of the General Data Protection Regulation (GDPR), we are both a data controller and data processor in respect of the personal information that we collect and process about you as described in this Privacy Policy. Jon Christopher Ltd is a privately-owned limited company of property advisors in London, providing services for customers across the UK and overseas. Our established business was founded in 1996.

 

How / when do we collect client personal information?

This Privacy Policy applies to the personal data of buyers, sellers, website visitors, prospective/existing clients of Jon Christopher Ltd, suppliers, attendees to Jon Christopher Ltd events and other people who may contact us in order to find out more about properties or the services including registration on our website and interaction on social media;

The Jon Christopher Ltd website (www.jonchristopher.com) is owned and operated by Jon Christopher Ltd.

 

What is Personal Data?

Under the European Union GDPR: Personal Data is defined as “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

 

What type of personal data do we collect?

 

Tenant/purchaser data:

In order to provide lettings and sales services to our clients, we are required to process certain information about tenants and purchasers. We will only ask for details that are necessary to help you find or complete a transaction on a property. This includes details such as your name, email address, telephone number(s), credit records, workplace, professional specialism(s), bank statement, solicitor’s details, and other required information.

 

Where appropriate and in accordance with regulatory or legal requirements, we may also collect information related to your immigration status, sources of funds or details of any misconduct our clients may need to know about. We also collect your bank details to process payment of fees for other services which you contract from JonChristopher. We may use your email address and property requirement to send you relevant properties throughout your search, but you are free to opt-out and close your property search at any time, or ask to be removed from our database.

Landlord/seller data

If you are a buyer or a landlord, we need to collect and use information about you, or individuals at your organisation, in the course of providing you services such as providing you with support in letting or selling your property.

 

We will only collect what is necessary to carry out a service and for regulatory or legal requirements. We also ask for your bank details to process any fees payable or for payments for other services that you have instructed Jon Christopher Ltd to provide.

 

Supplier data

We need a limited amount of information from our suppliers to ensure that we can facilitate services or property transactions. To do this, we will ask for company email addresses and phone numbers of relevant individuals at your organisation so that we can communicate with you/them. We also need other information such as your bank details so that we can pay for the services you provide if this is part of the contractual arrangements between us.

 

How do we collect your personal data?

 

Directly from you

Personal data might be given to us through a number of ways including via:

  • Entering your details on the website to subscribe to our mailing list

  • Entering your details on the website to submit an enquiry about a property or service

  • An application form, as part of the landlord/seller/buyer/tenant registration process

  • A form to apply for a job at Jon Christopher Ltd

  • A form or other request for information about Jon Christopher Ltd or a property/properties

  • Emailing your CV to JonChristopher for a job vacancy

  • A form to act as a guarantor

  • A form to register for events and any hard copy registration at events

  • Contacting us with enquiries or comments by telephone, email or hard copy correspondence

  • Collecting your data through a contractual or commercial relationship with you

  • We may obtain an email or mailing list through a reputable source in order to reach a new audience we think might be interested in our services

From a third party
Personal data may be given to us by another organisation you have registered with and we may be required to process your data in order to complete services that you or the organisation expects of us. This could include one of the following:
  • Property portals

  • Banks

  • Employers

  • Credit Reference Agencies

  • Other regulatory bodies to check your financial conduct or history to comply with Anti-Money Laundering legislation or other legal. Regulatory instruments we are bound by.

 

Website users: We collect your data automatically through cookies when you visit our website, in line with cookie settings in your browser.

How do we use your personal data?

 

The personal information we record is used to communicate with you when you request information about a service or a property we are marketing. Data is processed by Jon Christopher Ltd, and depending on which service Jon Christopher Ltd is providing, we will have a set list of authorised suppliers that you will be made aware of before sharing your information.

The data will be used to:

  • Communicate with you

  • Provide you with the services you have requested

  • Comply with applicable laws and regulations

  • Carry out administrative tasks

  • Invoice you

  • Pay a fee

  • Assess enquiries

  • Provide you with information about relevant news or services that are believed to be of genuine interest

 

No other third parties have access to your personal data unless it is specifically required to meet either contractual obligations or the legitimate interests of the company as defined under Article 5 of the General Data Protection Regulation (GDPR). If at any time you do not wish to receive further information about us and our services, all communications will provide an easy opt-out and opportunity to update preferences. If you want to be removed from all databases, please contact us: info@jonchristopher.com

 

How do we protect your personal data?

 

We have put in place appropriate measures designed to prevent unauthorised access to and misuse of your personal data, and we are continually working to improve them. The data that we collect from you may be transferred to and stored at our servers in the UK. Anyone who will have access to it as a part of providing a necessary service has signed an agreement to uphold the security and integrity of your data.

 

How do we uphold your rights to use personal data?

 

We aim to ensure you are able to ‘opt-in’ to receive the information that you want. To achieve this, we will usually inform you, before collecting your data, if we intend to use your data for such purposes. You can exercise your right to prevent such processing by letting us know in writing. You will always have the right to ask us not to process your personal data for marketing purposes and you can exercise your right to erasure by emailing us at info@jonchristopher.com

 

Information we may collect from you

We may collect information from you online through the following ways:

  • Your request for publications and other marketing materials;

  • Your request for information about property related topics and events;

  • Your registration for events;

  • Your contacting us with enquiries and comments;

  • Our use of Google Analytics cookies (please see the cookies section below);

 

If you take one of the steps mentioned above, we may collect and process personal information about you such as:

  • Your name

  • Postal address if applicable

  • Email address

  • Phone number(s)

 

Where we store your personal data

Your data we collect may be transferred to and stored at our servers in the UK.

 

How we will use your information

We will process any of your personal data in accordance with our obligations under applicable data protection laws and regulations. We do this for a number of reasons including:

  • To provide you with the services you have requested

  • To comply with applicable laws and regulations

  • For administrative purposes

  • To assess enquiries

  • To provide you with information about us and our services, including regulatory updates

If at any time you do not wish to receive further information about us and our services, contact us anytime to unsubscribe: info@jonchristopher.com

 

Disclosure of your information

We may disclose your personal information to third parties for reasons including the following:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation

  • In order to enforce or apply any agreements

  • To protect the rights, property, or safety of Jon Christopher Ltd or others

 

This includes exchanging information with other companies and organisations for the purposes of safeguarding or other statutory regulations we have to comply with.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. If we have not already, moving forward we will inform you before collecting your data if we intend to use your data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, via email or verbally to a member of staff. You can also exercise the right at any time by contacting us at info@jonchristopher.com

 

Your personal data rights

  • Right of Access

You may wish to access a copy of the personal data we hold about you known as a Subject Access Request. You can do so by contacting us by phone, email or letter. We will respond to your request in a timely manner, but within 30 days. If data for the individual requesting access is not held but data for the company is, will seek authority being sharing your data. In this instance the 30 day period will start from authority being obtained. Please be aware that for security reasons we will not share information relating to bank account details.

 

  • Right of Rectification

If you believe there is an error with the personal data we hold about you, please speak to a member of the team on 020 8444 0055.

  • Right of Erasure

You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you. Your request will always be considered in light of the lawful basis we hold, store and process your personal information. Where the legal basis permits we will carry out your request without undue delay. Please note, however, that we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but we will explain this fully to you.

 

  • Right to Restrict Processing

Should you believe that we are processing your personal data in any way that you did not understand or agree to and wish to restrict data processing please speak to a member of the team via phone or email.

 

  • Right to Object to Processing

You have the right to object to certain types of processing of your personal data. We will always make I clear at the outset of any new agreement how we will be processing your personal data. Should you wish to object to such processing we will give you the option to opt out. Should you wish the processing your personal data further please contact a member of the team to discuss this.

 

  • Right to Portability

In the event that you wish to move your personal data that we hold to another organisation in the form of an excel spreadsheet or csv file please contact the office to arrange this. Such information will include, Names, Company Addresses, Phone Numbers and Email Addresses.

 

  • Right to be informed

You have the right to be informed about the collection and use of your personal data. This is commonly known as a privacy statement. We will provide you with the information about how we collect and use your personal data in various ways at the time of collecting your data, first use of your data and via our privacy statement available to view on our website and all email correspondence. Any changes to our privacy policy will be communicated with you via email. With credit account customer information relating to any updates will also be sent out with invoices. Should Copping Joyce Ltd suffer an event causing the loss of personal data we will inform the Information Commissioners Office with 72 hours of becoming aware of the event. Should the event pose a severe threat to the freedom of an individual we will notify you accordingly. If we feel that there is no threat to personal data we will record the event but not notify you.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

JonChristopher website uses cookies to monitor use and experience for visitors to our website. This helps JonChristopher improve the site where necessary and produce resources that interest our visitors. Our cookies cannot identify you as an individual.

You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

Changes to JonChristopher' privacy policy

This Privacy Policy was last updated on 21st May 2018. JonChristopher reserves the right to review and update this Privacy Policy as needed, to help keep you informed. Future variations become effective by posting on this website. Your subsequent use of this website or submission of personal information to JonChristopher will be deemed to signify your acceptance to the variations.

Contact

Questions, comments and requests regarding this Privacy Policy should be addressed to info@jonchristopher.com. If you are not happy with the way we have managed your personal data, you can contact the ICO on https://ico.org.uk/concerns/